For more information on customer service training in Michigan and throughout the U.S. please call
(888) 713-8176 or e-mail us at Info@SalesTrainingMichigan.com

Training For Success customer service workshops are tailor-made for distinct industries and customized to meet your business' targets, styles, and purposes.

Custom, Interactive Customer Service Training Workshops Tailored to Assist Michigan Businesses Throughout the State, from Detroit, to Grand Rapids, to Flint Includes: 

• Role-playing activities that emphasize the information and mold each customer service strategy to fit each sales rep's style and personality.
• Individual customer service training programs customize the training to solutions that ease demanding customers fast and placate customers.
• Smaller class sizes guarantee adequate attention.
• Real-world strategies used in the Michigan marketplace.

Customer Service Training Strategies that Will Ensure Complaints Turn into Compliments

Two Sample Customer Service Programs:

1. Half-Day Seminar – A.N.A.W.A.R.D.-Winning Customer Service
2. Full-Day Seminar – The Art of Turning Challenge into Cheers

Course Outlines

Intensive Half-day Seminar:

A.N.A.W.A.R.D.-Winning Customer Service

The half-day program provides your customer service representatives strategies in the customer service industry that help them to control the conversation fast and calm intense situations.

Customer service reps will keep each customer smiling via:

• Helpful rapport-building techniques to create long-lasting customer service relationships
• How to attract the customer's interest fast and affirm a good first impression
• Four groups of trust-building questions that help to find the needs of your customer
• The one imperative strategy to deal with objections from the most headstrong customer
• Eight steps to divulge the secret reasons that stop a customer from letting go of a problem
• Four-part strategy that focuses on how the customer is helped from the solution over your competitors
• Seven solutions to make the customer leave with a smile
• Through role-playing activities, these strategies become just like second nature

Comprehensive Full-day Seminar:

The Art of Turning Challenges into Cheers

This customer service workshop gives your sales reps the skills and strategies needed to improve the number of satisfied customers, regardless of their experience or expertise. It includes all of the benefits and customer service skills reviewed in the half-day seminar plus even more.

Additional points your customer service reps will learn about:

• How to improve constructive word-of-mouth regardless of how intense the situation
• Four steps to help customer service representatives focus on solutions instead of problems
• How to turn complaints into opportunities for a repeat customer
• Three strategies that help customer service representatives listen better
• Recognize why customers complain and how to use that information
• Interpret body language and the true meaning behind spoken words
• Seven exercises to control the most common challenges and objections that have reps reach all of their potential

Customized customer service seminars for your company

Each customer service program is modified depending on your teams size and industry. Additionally, all customer service workshops include teaching the customer service skills used by the top achievers in the industry. Programs can take place at our Michigan Training Center or in a location of your choosing. Whether your team is in Detroit, Grand Rapids, or Ann Arbor, we're here to help.

For more information on customer service training in Michigan and throughout the U.S. please call (888) 713-8176 or e-mail us at Info@SalesTrainingMichigan.com